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Heather Carroll

Heather Carroll

Resource Facilitator, Omaha & Lincoln Metropolitan Areas

Shir Smith


Heather Carroll is a passionate and creative woman who loves her twins and family. She is active in her church community where she serves teaching Sunday School, and as a care pastor, board member, and part of the worship team (where she is a vocalist and plays the guitar and violin).

Heather retired from the Air Force after 22 years. While serving in the Air Force, Heather worked as a Nationally Registered Emergency Medical Technician (NREMT). During her service, she was stationed in Cheyenne Wyoming, Denver Colorado, Minneapolis Minnesota, and Lincoln Nebraska. Some highlights from her service have been touring with the premier Tops-In-Blue performance team where she was afforded the opportunity to represent the Air Force's Finest performers, entertaining the troops abroad. She deployed to Kuwait in 2007 to serve and support the global war on terrorism where she managed and led a team in the Contingency Aeromedical Staging Facility. Upon arriving at Lincoln Air National Guard, she served in the Chemical, Biological, Radiological, Nuclear, and High Yield Explosives (CBRNE) Enhanced Response Force. She retired as a Master Sergeant (MSgt) from the Lincoln Air National Guard in April of 2016.

In 2016, after retirement, Heather began a new pathway for her education in Psychology. She successfully completed her bachelor’s in psychology in 2018 with distinction. While attending school, she was also employed by Bellevue University working as an Evaluations Specialist, Research Analyst, and Manager of the Military Veteran Services Center (MVSC). Heather is passionate for mental health and helping others heal from past experiences and traumas. She is currently pursuing her master’s in mental health clinical counseling where she desires to continue to service the veterans and others with their traumatic experiences and injuries.

Heather is no stranger to Resource Facilitation having spent the last four years as the manager of the MVSC, where she helped veterans get and remain connected to the resources in the community that support them with their service-connected disabilities. She managed the staff and partners of the facility to ensure they streamlined processes and procedures, delivered excellent customer service, and met the veterans where they were at, ensuring the team left them better than when they walked into the facility.

Heather has more than 30 years of serving others and their medical needs and getting people connected to the resources in the community. In the Air Force, she assisted in educating and training peers and patients. At Bellevue University, she ensured veterans received the resources and programs available to them for the last four years.

Lastly, Heather is very excited to be on the Brain Injury Alliance of Nebraska team and is looking forward to serving those with brain injuries as well as helping to inform and educate the community and partners in the community.

To contact Heather, please email

Our Associations & Memberships

  • Nonprofit Association of the Midlands
    Nonprofit Association of the Midlands
  • NAM Best Practices Partner
    NAM Best Practices Partner
  • GuideStar/Candid BRONZE
    GuideStar/Candid BRONZE
P.O. Box 22147
Lincoln, NE 68542
4024232463 (402) 423-2463
Toll Free (844) 423-2463

PO Box 22147, Lincoln, NE 68542