A Moment 25 Years in the Making

November 11, 2023

Story by Rhonda Alcorn

“Be not dismayed what e’er be tide, Beneath His wings of love abide,

Thro’ days of toil when heart doth fail, When dangers fierce your path assail,

All you may need he will provide, Nothing you ask will be denied,

No matter what will be the test; Lean, weary one upon His breast,

God will take care of you.”

The words of this hymn, “God Will Take Care Of You” written by Civilla Martin came to me as I stood beside the bed of my son who was lying in an alternating pressure hospital bed. This special bed constantly rotated from side to side and I could hear the swish of motorized air being pumped into the mattress. There was a monitor above the bed that monitored all the functions of Luke’s body to provide vital information—the most important of which was the pressure monitor for his brain that showed the pressure on Luke’s brain due to swelling.

The numbers needed to come down, and soon.

There was a tall metal stand lined with bags of healing contents critical to maintain body fluids and prevent infections. The constant beeps and changing numbers played in my head. The sounds and the signs were overwhelming at times because they could mean the difference between life and death.

I needed encouragement and peace. I wanted Luke to hear that God was with us, he was hearing our prayers and HE would take care of us. It’s a promise!

On August 25th, 1997 my 16-year-old son, Luke Craig was driving his pickup to football practice. He was nearing the town of Eustis when the driver’s side tire blew. When we went to survey the scene it was obvious that for several hundred feet Luke was fighting to keep the pickup in control. Then came the point where the tire was gone and the rim of the wheel dug into the asphalt. Luke lost control of the vehicle and it crossed the center line, went into the ditch on the other side of the road, and began to roll, end for end and side to side. Luke was thrown out the back window of the pickup (it was an old pickup; there were no seat belts installed).

Luke suffered multiple injuries, including a broken neck and deep lacerations from barbed wire which rolled up around him when he landed in a cornfield. The worst injury, however, was to Luke’s brain. The doctors told us Luke had a severe, diffuse, axonal injury to his brain caused by the accelerating and instant decelerating motion of the accident. Every square inch of Luke’s brain had been damaged with shearing forces to the white matter of the brain, caused by the rolling and then the instant stop of the vehicle.

The prognosis was not good. IF Luke survived, he might be left in a vegetative state. If he revived from the coma, he might not ever walk or talk again. He could have behavioral and cognitive complications. Luke’s quality of life would drastically change and basically, life would never be the same after this injury. We were trying to not be dismayed. We were relying on our faith and we knew that “God would take care of us.”

There is not enough time or space in this article to relate the life Luke has had since his accident. For the last 25 years, Luke and I have been walking this journey together. Luke went to Madonna Rehabilitation Hospital after the initial five weeks in intensive care. There, he received physical therapy, occupational therapy, speech therapy, and counselling. The doctors at Madonna continued to be honest by telling us that Luke’s quality of life was going to be different. And they were correct.

This journey has been full of incredible challenges and heartbreaking struggles. Due to the care Luke requires, he has found himself moving from group home to group home and facility to facility – always searching for the best placement to meet the high demands of a person with a brain injury.

Luke had incredible anger issues brought on by the TBI. He was angry because he couldn’t drive, hold a job, find a girlfriend, go to college (we tried, it was an epic failure); he couldn’t hang out with friends and drink beer; remember what day it was, or simply walk over to a friend’s house to play Nintendo.

There was a lot of support at first, but it was difficult for family and friends to be around Luke. His brother and sister tried to include him in family events, but at our family holiday functions, Luke would misbehave so badly that eventually, we quit gathering as a family.

Luke was isolated and I was isolated.

Every single day there was an issue, no matter where Luke was. I was exhausted most of the time just trying to make sure that Luke was getting the care he needed. Luke and I both suffered from severe depression. We were both suicidal at times. Many times hope seemed gone. My 20-year marriage dissolved. Friendships were strained. Family was afraid. I was afraid. Luke took his anger out on me because I was safe and he knew that no matter what, I would always be there for him. That’s what unconditional love calls us to do. The journey has been long, frustrating, and exhausting. However, I have always been aware that God was in control and HE would take care of us.

To share all of the drama, the disappointments, and the frustration we have experienced while Luke lived in group homes over the years would be another stand-alone book.

If you are experiencing your own journey of living with a brain injury, or if you are a caregiver I would like to give you something of value that will make a difference in your journey. HOPE – enough hope that you NEVER, ever give up. Because, after twenty-five years of struggling to find quality of life, it finally happened!

It started with the Person-Centered Planning program commissioned by the State of Nebraska. We attended trainings and learned that Luke had the power to manage his life. By focusing on his hopes and dreams and surrounding himself with a team of people willing to support him to reach his goals, everything changed.

Luke was able to participate in his own finances through the use of a True Link card which allows others to monitor and educate Luke on how to use his funds to get what he wants. He moved in with a family.

Luke did not want to live in a group home anymore. We were concerned we would not be able to find a family with a handicap-accessible home and vehicle. Luke was to receive a LARGE Service Dog and would there be ANY family who would be interested in having a dog in their home? Through a miraculous set of events, a family came to us because they heard Luke was looking for a family. Luke moved in on May 20th of this year.

Through the generous donations of people all over Lincoln, the state, and the country, Luke was able to raise $14,000 to pay for a trained Service Dog which he received on August 16th of this year. So many great and amazing events have occurred this year—25 years later.

“Be not dismayed! God will take care of you,” comes to my mind again as I realize that, in just the right way and at the perfect time, situations and circumstances change and a broken and tattered life can have true meaning again.

The Brain Injury Association of Nebraska is one organization that has encouraged and supported us over the years. Time and time again, I have called to ask for help finding a doctor or a specialist. There have been support groups that helped Luke and I to realize that we were not alone in our journey. We attended yearly conferences where we were able to meet other individuals with brain injury and hear their stories of survival. The education and encouragement provided at the conferences and on their website have been invaluable tools that we have used on countless occasions as we faced another hurdle. The staff have listened to me rant about services or the lack thereof, have supported and encouraged me when I was sobbing about a devastating issue, and have included me in their efforts to provide the best possible services to others living with a brain injury.

So many times I have been dismayed. I have been discouraged and often without a sense of hope. I have been sad, frustrated, confused, and overwhelmed. Always, without fail, I return to the idea that God is in control. HE will take care of Luke and me, our family, and the people who work to ensure that Luke and others living with a brain injury have access to the best possible resources and the best possible quality of life. God WILL take care of you!

“Be not dismayed what e’er be tide, Beneath His wings of love abide,

Thro’ days of toil when heart doth fail, When dangers fierce your path assail,

All you may need he will provide, Nothing you ask will be denied,

No matter what will be the test; Lean, weary one upon His breast,

God will take care of you.”

The words of this hymn, “God Will Take Care Of You” written by Civilla Martin came to me as I stood beside the bed of my son who was lying in an alternating pressure hospital bed. This special bed constantly rotated from side to side and I could hear the swish of motorized air being pumped into the mattress. There was a monitor above the bed that monitored all the functions of Luke’s body to provide vital information—the most important of which was the pressure monitor for his brain that showed the pressure on Luke’s brain due to swelling.

The numbers needed to come down, and soon.

There was a tall metal stand lined with bags of healing contents critical to maintain body fluids and prevent infections. The constant beeps and changing numbers played in my head. The sounds and the signs were overwhelming at times because they could mean the difference between life and death.

I needed encouragement and peace. I wanted Luke to hear that God was with us, he was hearing our prayers and HE would take care of us. It’s a promise!

On August 25th, 1997 my 16-year-old son, Luke Craig was driving his pickup to football practice. He was nearing the town of Eustis when the driver’s side tire blew. When we went to survey the scene it was obvious that for several hundred feet Luke was fighting to keep the pickup in control. Then came the point where the tire was gone and the rim of the wheel dug into the asphalt. Luke lost control of the vehicle and it crossed the center line, went into the ditch on the other side of the road, and began to roll, end for end and side to side. Luke was thrown out the back window of the pickup (it was an old pickup; there were no seat belts installed).

Luke suffered multiple injuries, including a broken neck and deep lacerations from barbed wire which rolled up around him when he landed in a cornfield. The worst injury, however, was to Luke’s brain. The doctors told us Luke had a severe, diffuse, axonal injury to his brain caused by the accelerating and instant decelerating motion of the accident. Every square inch of Luke’s brain had been damaged with shearing forces to the white matter of the brain, caused by the rolling and then the instant stop of the vehicle.

The prognosis was not good. IF Luke survived, he might be left in a vegetative state. If he revived from the coma, he might not ever walk or talk again. He could have behavioral and cognitive complications. Luke’s quality of life would drastically change and basically, life would never be the same after this injury. We were trying to not be dismayed. We were relying on our faith and we knew that “God would take care of us.”

There is not enough time or space in this article to relate the life Luke has had since his accident. For the last 25 years, Luke and I have been walking this journey together. Luke went to Madonna Rehabilitation Hospital after the initial five weeks in intensive care. There, he received physical therapy, occupational therapy, speech therapy, and counselling. The doctors at Madonna continued to be honest by telling us that Luke’s quality of life was going to be different. And they were correct.

This journey has been full of incredible challenges and heartbreaking struggles. Due to the care Luke requires, he has found himself moving from group home to group home and facility to facility – always searching for the best placement to meet the high demands of a person with a brain injury.

Luke had incredible anger issues brought on by the TBI. He was angry because he couldn’t drive, hold a job, find a girlfriend, go to college (we tried, it was an epic failure); he couldn’t hang out with friends and drink beer; remember what day it was, or simply walk over to a friend’s house to play Nintendo.

There was a lot of support at first, but it was difficult for family and friends to be around Luke. His brother and sister tried to include him in family events, but at our family holiday functions, Luke would misbehave so badly that eventually, we quit gathering as a family.

Luke was isolated and I was isolated.

Every single day there was an issue, no matter where Luke was. I was exhausted most of the time just trying to make sure that Luke was getting the care he needed. Luke and I both suffered from severe depression. We were both suicidal at times. Many times hope seemed gone. My 20-year marriage dissolved. Friendships were strained. Family was afraid. I was afraid. Luke took his anger out on me because I was safe and he knew that no matter what, I would always be there for him. That’s what unconditional love calls us to do. The journey has been long, frustrating, and exhausting. However, I have always been aware that God was in control and HE would take care of us.

To share all of the drama, the disappointments, and the frustration we have experienced while Luke lived in group homes over the years would be another stand-alone book.

If you are experiencing your own journey of living with a brain injury, or if you are a caregiver I would like to give you something of value that will make a difference in your journey. HOPE – enough hope that you NEVER, ever give up. Because, after twenty-five years of struggling to find quality of life, it finally happened!

It started with the Person-Centered Planning program commissioned by the State of Nebraska. We attended trainings and learned that Luke had the power to manage his life. By focusing on his hopes and dreams and surrounding himself with a team of people willing to support him to reach his goals, everything changed.

Luke was able to participate in his own finances through the use of a True Link card which allows others to monitor and educate Luke on how to use his funds to get what he wants. He moved in with a family.

Luke did not want to live in a group home anymore. We were concerned we would not be able to find a family with a handicap-accessible home and vehicle. Luke was to receive a LARGE Service Dog and would there be ANY family who would be interested in having a dog in their home? Through a miraculous set of events, a family came to us because they heard Luke was looking for a family. Luke moved in on May 20th of this year.

Through the generous donations of people all over Lincoln, the state, and the country, Luke was able to raise $14,000 to pay for a trained Service Dog which he received on August 16th of this year. So many great and amazing events have occurred this year—25 years later.

“Be not dismayed! God will take care of you,” comes to my mind again as I realize that, in just the right way and at the perfect time, situations and circumstances change and a broken and tattered life can have true meaning again.

The Brain Injury Association of Nebraska is one organization that has encouraged and supported us over the years. Time and time again, I have called to ask for help finding a doctor or a specialist. There have been support groups that helped Luke and I to realize that we were not alone in our journey. We attended yearly conferences where we were able to meet other individuals with brain injury and hear their stories of survival. The education and encouragement provided at the conferences and on their website have been invaluable tools that we have used on countless occasions as we faced another hurdle. The staff have listened to me rant about services or the lack thereof, have supported and encouraged me when I was sobbing about a devastating issue, and have included me in their efforts to provide the best possible services to others living with a brain injury.

So many times I have been dismayed. I have been discouraged and often without a sense of hope. I have been sad, frustrated, confused, and overwhelmed. Always, without fail, I return to the idea that God is in control. HE will take care of Luke and me, our family, and the people who work to ensure that Luke and others living with a brain injury have access to the best possible resources and the best possible quality of life. God WILL take care of you!

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Have a Question?

Have questions about brain injury support, resources, or how to begin your own journey of hope? We’re here to help. Reach out anytime through our Contact page, and one of our dedicated team members will gladly provide the guidance and information you need.

Emri Hamiliton

Resource Facilitator Omaha Metropolitan Area
Emri Hamilton is a rebel with a cause and a deep commitment to helping others. Born and raised in South Omaha, she spent three years living in Germany before returning to the place she calls home. With a background in psychology, child welfare, social work, and counseling, Emri finds purpose in supporting individuals in need. Throughout her career in victim advocacy, she has developed a strong sense of purpose working with those navigating the Justice system. At the age of 23, Emri survived a brain aneurysm and hemorrhagic stroke, an experience that taught her the immense value of resiliency and community. This life-changing event deepened her desire to pursue a career that aligns with her lived experiences, helping others in meaningful ways. Outside of her professional life, Emri enjoys spending time with her loved ones and her handsome dog, Mellow. She stays balanced by indulging in her creative passions, whether through painting or working with flowers, and has a love for all things art.

Katie Freeman

Marketing & Special Events Intern

Katie is an Advertising and Public Relations major at the University of Nebraska - Lincoln in the college of Journalism and Mass Communications.

Katie was born and raised in Lincoln and decided to stay close to family by attending UNL. She enjoys spending time with friends and family, finding new recipes to try, and going shopping.

Katie is excited to be working with the Brain Injury Association of Nebraska team not only to learn about marketing, but also to help spread awareness about brain injury prevention and support.

Elle Stecher

Marketing & Special Events Coordinator

Phone: 402-683-0724

As the Marketing and Special Events Coordinator, Elle works to improve the BIA-NE’s reach and impact through marketing, events, and outreach via social media and the website.

Elle has a bachelor's degree from the University of Nebraska – Lincoln's College of Journalism and Mass Communication in Advertising and Public Relations and is working on her Master's Degree in Integrated Media Communications.

Elle lives in Lincoln with her husband and two sons, Ezra and Jack, in a historic home. Outside of work, Elle enjoys baking and working on restoration projects at home, as well as spending time with friends and family.

Paula Dodds

MBA Director of Operations

Phone: 402-706-0986

From her first office job at the age of 15, Paula fell in love with putting systems in place, organized, and easy to access. Granted, she started just one step above the mailroom as a file clerk, but she quickly grew that skill set to become a company trainer and then office manager by nineteen.

With over twenty-five years of administrative and team-building experience, Paula brings professionalism, innovation, and ingenuity to every project and event she works on. During Paula’s career, she has served the executive search, human resources, nonprofit, and healthcare markets, in addition to professional business and life coaches.

She lives in Omaha, Nebraska, and is currently raising four beautiful, independent daughters (preschool to grad school ages) with her very patient (and VERY outnumbered) fiancé, Matt.

Peggy Reisher, MSW

Executive Director

Phone: 402-890-0606

Peggy Reisher has worked in the field of brain injury for over 25 years. She helped establish the Brain Injury Association of Nebraska (BIA-NE) in 2009 and became the Executive Director in July 2013. Prior to being the Executive Director, she served as the Director of Programs and Services.

Peggy has a master’s degree in social work and worked 14 years on the traumatic brain injury unit at Madonna Rehabilitation Hospital in Lincoln, Neb. where she helped patients and families identify community resources upon discharge from the hospital.

Peggy is currently the President of the United States Brain Injury Association and is on the Munroe Meyer Institute Board of Directors.

Peggy grew up in St. Paul, NE, but has spent her adult life in Lincoln where she and her husband Tom raised their three children, Nathan, Amy, and Erica.

Gina Simanek, MA, LMHP

Support Group Volunteer Leader & Resource Facilitator Lincoln & Southeast Nebraska

Gina is a tenacious advocate of those with brain injury across the state of Nebraska. As a licensed mental health practitioner, consultant, educator, and volunteer, she was the first to ever provide outreach services in Lincoln and the entire state of Nebraska for individuals with Brain Injury (BI) and their families. Gina did this solo while working another full-time position to meet unmet needs for individuals with BI and their caregivers for 30 years and continues this work today.

In 2008, Gina contracted as the Nebraska State BI Ombudsperson and a Statewide Information and Referral Specialist for the Brain Injury Association of Nebraska (BIA-NE). In 2021, Gina joined BIA-NE full-time.

Gina has a background with administration and interpretation of various psychological and neuropsychological assessments; educates professionals, individuals, and families about brain injuries and mental health; is experienced in neurofeedback and biofeedback; facilitates mental/medical health support groups, served on several state advisory boards, and did a research study on brain injury coping in parents that gained recognition (2001 Student Research Award – Division 22, Rehabilitation Psychology), and has contributed to other brain injury research publications.

Outside of work, Gina is also active in biking long distances and assisting other runners and bikers to accomplish a marathon or long biking adventure successfully. She enjoys the outdoors, animals, artistic endeavors, and being around family, friends, and those who appreciate the value of assisting others in various ways.

Shir Smith

Resource Facilitator Western Nebraska

As someone who suffers from a brain injury and has overcome obstacles in her life, Shir Smith is ready and willing to help others. Shir has a passion for making people aware of brain injury and how it affects people’s lives. Shir always states, “There is no limit to your Sky, go Above and Beyond.”

Before joining the Brain Injury Association of Nebraska, Shir spent a large part of her life volunteering for and working with non-profit programs. From the Salvation Army to the Lincoln County Jail to Guardian Light Family Services, she saw needs that helped shape her passions and skills–guiding her to where she was meant to be–helping others to help others.

Shir is certified in a wide range of programs and training and brings a wealth of training and knowledge to the team. She has experience working with a Rape and Domestic Abuse Program as an advocate, starting a Wise Minds and an Incarcerated Victim Advocacy Program in the Lincoln County Jail, working with an Anti-Violence program for women, and working as a Sexual Assault Coordinator.

MenDi McCuiston

Peer Mentoring Program Coordinator • Resource Facilitator Western Nebraska

MenDi is the mother of a child that received a brain injury in a car accident at the age of sixteen and dealt with the repercussion of the school and court system treating her child as an uncontrollable child instead of treating the symptoms. She understands the struggles of a parent feeling helpless, hopeless, and abandoned by the “system.” Her goal with the Brain Injury Association of Nebraska is to educate others on the signs and symptoms of brain injury and offer support for those in the same position she found herself in seven years ago.

MenDi has a bachelor’s in behavioral science and has worked as a life coach, a family support worker, and has held various other positions within the non-profit realm helping individuals to set goals, recover from grief, and find their purpose. She has a passion for helping others and is inspired by those who do not let their situation keep them down.

MenDi was born and raised in North Platte, spent 14 years in McCook but missed home, and returned to North Platte where she lives with her husband. She has five children and six grandchildren who keep her busy and young at heart.

Michelle Meyer

Resource Facilitator Lincoln & Southeastern Nebraska

Michelle Meyer joined BIA–NE from Bryan Health, where she worked as an insurance verification specialist and patient registrar. Recognized for her training skills, rapport building, and commitment to excellence, Michelle enjoys work that requires empathy, innovation, and problem-solving and brings a diverse work history to the Resource Facilitation team.

Michelle continues her dedication to supporting individuals through empathy and guidance, leveraging her background in patient interaction.

As the primary caregiver and medical point of contact for her aging parents and mother-in-law, she knows that access to helpful resources is empowering and invaluable during a health crisis. She looks forward to sharing her hope and enthusiasm with BIA–NE clients throughout their recovery process.

Michelle lives in Lincoln with her husband and dog and enjoys gardening, art, and spending time with family and friends.

Marisa Mears

Resource Facilitator Western Nebraska

Marisa is a dedicated caregiver with a nursing degree from Mid Plains Community College, who has been in the nursing field since 1999. She has a passion for helping others and supporting their needs, which has led her to expand her skills from nursing to health and fitness, and now to focus on brain injury.

Marisa's greatest accomplishments in life are her three lovely children, who bring her immense joy and fulfillment. When she is not busy being a mom, Marisa enjoys spending quality time with her husband, traveling, and attending concerts.

Having witnessed the impact of brain injury both professionally and personally, Marisa is committed to raising awareness in her community. She aims to provide prevention education, advocacy, and support to those in need, in order to make a positive difference in the lives of individuals affected by brain injury. With her caring and compassionate nature, Marisa is dedicated to making a meaningful impact in the lives of others.

Teresa Larsen

Peer Mentoring Program Coordinator Panhandle Region

Teresa has been fascinated with the brain since high school and dreamed of being a Neurologist.

Teresa has a natural talent for teaching and explaining the complicated in an understandable and relatable way. As a mother of three, whom she home-educated, Teresa enlisted her teaching, nurturing, and management skills to raise her three children. Teresa has always had a strong desire to serve others. She volunteered with crisis pregnancy centers as well as domestic violence organizations. Teresa served her community in leadership positions such as Vice president of her local 4H council and as president of the Nebraska Extension Education Club, The Stateliners.

As a family support worker, Teresa grew and expanded her skills to be a "toolbox" for her clients. It's the "toolbox" mentality that helps her bring a multitude of resources to each situation to bring about the best for those with whom she works.

Brenda Horner

Resource Facilitator Central Nebraska

Brenda’s husband had a hemorrhagic stroke in 2009 while serving in the military, so she understands brain injury from a spouse's/caregiver’s perspective. Over the years, Brenda has learned to navigate family life, military life, and the VA system regarding her husband's brain injury. She has 20 years of experience working with people of all ages and disabilities.

Brenda also has ample experience working in and with various Special Education programs across the state of Nebraska. Previously, she helped families as a Service Coordinator for The Early Development Network as well as working in hospice and as a Registered Behavior Technician.

Brenda grew up in York, NE. She currently resides in Grand Island, NE with her husband and has 2 daughters, 2 sons-in-law, and 2 granddaughters that keep her busy in her spare time.

Anna Cole

Resource Facilitator Special Projects

Anna’s focus on and passion for care is evident throughout her life—beginning with her early career as a Registered Nurse. She then cared for and raised four wonderful sons as a stay-at-home mom. When her children reached school age, she accepted various positions in their schools, all of which involved caring for and helping hundreds of children. Prior to joining the Brain Injury Association of Nebraska, Anna most recently served as the full-time Congregational Care Coordinator at her church.

As a freshman at an out-of-state college, Anna’s youngest son was involved in a serious car accident that resulted in a brain injury. Finding and accessing providers and resources to assist in his recovery and successful return to school ignited Anna's passion to assist others facing a similar challenge.

Anna grew up in New Hudson, Michigan, but has lived in Omaha for over 35 years. She and her husband Blake are empty-nesters with their dog, Jack. Anna has four awesome grown sons, two beautiful daughters-in-law, and two wonderful grandchildren.

Heather Carroll

Resource Facilitator Omaha & Lincoln Metropolitan Areas

Heather Carroll is a passionate and creative woman who loves her twins and family. She is active in her church community where she serves teaching Sunday School, and as a care pastor, board member, and part of the worship team (where she is a vocalist and plays the guitar and violin).

Heather retired from the Air Force after 22 years. While serving in the Air Force, Heather worked as a Nationally Registered Emergency Medical Technician (NREMT). During her service, she was stationed in Cheyenne Wyoming, Denver Colorado, Minneapolis Minnesota, and Lincoln Nebraska. Some highlights from her service have been touring with the premier Tops-In-Blue performance team where she was afforded the opportunity to represent the Air Force's Finest performers, entertaining the troops abroad. She deployed to Kuwait in 2007 to serve and support the global war on terrorism where she managed and led a team in the Contingency Aeromedical Staging Facility. Upon arriving at Lincoln Air National Guard, she served in the Chemical, Biological, Radiological, Nuclear, and High Yield Explosives (CBRNE) Enhanced Response Force. She retired as a Master Sergeant (MSgt) from the Lincoln Air National Guard in April of 2016.

In 2016, after retirement, Heather began a new pathway for her education in Psychology. She successfully completed her bachelor’s in psychology in 2018 with distinction. While attending school, she was also employed by Bellevue University working as an Evaluations Specialist, Research Analyst, and Manager of the Military Veteran Services Center (MVSC). Heather is passionate for mental health and helping others heal from past experiences and traumas. She is currently pursuing her master’s in mental health clinical counseling where she desires to continue to service the veterans and others with their traumatic experiences and injuries.

Heather is no stranger to Resource Facilitation having spent the last four years as the manager of the MVSC, where she helped veterans get and remain connected to the resources in the community that support them with their service-connected disabilities. She managed the staff and partners of the facility to ensure they streamlined processes and procedures, delivered excellent customer service, and met the veterans where they were at, ensuring the team left them better than when they walked into the facility.

Heather has more than 30 years of serving others and their medical needs and getting people connected to the resources in the community. In the Air Force, she assisted in educating and training peers and patients. At Bellevue University, she ensured veterans received the resources and programs available to them for the last four years.

Lastly, Heather is very excited to be on the Brain Injury Association of Nebraska team and is looking forward to serving those with brain injuries as well as helping to inform and educate the community and partners in the community.

Rachel Brandenburg

Resource Facilitator Omaha Metropolitan & Northeast Region

Rachel brings over 20 years of experience in healthcare to her role. Before pursuing higher education, she dedicated over a decade as a Certified Nursing Assistant, providing compassionate care that helped individuals maintain independence while addressing their social and emotional needs. She holds a Bachelor's degree in Healthcare Management and a Master's in Public Health, with extensive experience assisting individuals and caregivers through complex physical and social health challenges.

Rachel lives south of Plattsmouth in a small lake community with her husband, son, two daughters, and two dogs. She enjoys crafting, cooking, staying active, and supporting her children’s various extracurricular activities.

A caregiver and volunteer at heart, Rachel serves annually on her community’s Election Committee. She also contributes her expertise as a member of the ENOA Senior Companion Program Advisory Council and as Treasurer for the Keep Cass County Beautiful Board of Directors.